Delivery & Returns
*While we'll do our utmost, pre-Christmas delivery isn't guaranteed, as it depends on courier operations. Order by the 19th for your best shot.
- Standard UK delivery: FREE on all UK orders of £29.99 and above, and will be sent Evri 48 hour tracked service.
- EVRI 48 hour tracked: £2.99 p&p
- DPD 24 hour tracked: £6.99 p&p* (orders must be placed before midday please - please read paragraph below re Highlands & Islands and Northern Ireland & details about weekends)*
For next day Express Delivery, orders must be placed before midday and will be delivered on the next working day. If ordered before midday on Friday delivery will be on Monday. For next day delivery on orders placed during the weekend or after midday on Friday, items will be delivered on the following Tuesday. Please note that a signature will be required upon receipt, so it is important you supply a delivery address where someone can sign for your parcel within office hours.
Please note that ALL orders with personalisation will take 2-3 days longer.
Personalised items are not accepted for returns.
*Delivery to the Scottish Highlands and Islands and Northern Ireland may take slightly longer, and Express Delivery cannot be guaranteed next day.
Overseas delivery options
PLEASE NOTE WE DO NOT CURRENTLY SHIP TO EUROPE
We ship to all other areas
- A variable delivery charge will apply, according to the country of destination and total weight of your delivery.
- When you proceed to the order/payment pages on our site our system will calculate the price for you based on your specific order, before you are asked to checkout.
- We offer rates via Royal Mail International, Royal Mail International Signed For, DPD and DHL depending on your location.
Please allow up to 30 days for international delivery when selecting Royal Mail International services.
Choice of delivery address
You can choose to receive your delivery at home, or at work, or you can send it as a gift to the lucky recipient’s address!
Gift message and Gift Wrap
You can add gift wrap and a personal gift message to be sent with your order when you reach the checkout pages. Your gift message will be handwritten for you on a gift tag attached with ribbon.
Returns & Exchanges
Our quality control checks are second to none, so we are very sorry if your product is not perfect or not what you wanted.
If you wish to return your product for any reason, please ensure the product and packaging is returned in resellable condition (unless it is faulty).
Personalised items cannot be returned.
Please return your item to Cuddledry Returns, c/o Fidelity Supply Chain Solutions, Orion Close, Mustang Park, Daventry, NN11 8NW, United Kingdom
with a brief note as to the reason, and your contact details. Please tell us if the product is faulty or not, and whether you seek a refund, or replacement. Thank you so much.